With OliveWorks, your facility can fully automate and eliminate human intervention for entire workflows, with a direct path to measurable ROI.
OliveWorks automates repetitive, high-volume tasks that are fairly consistent across facilities, EMRs, and external tools, to ensure the quickest possible time to implementation. With OliveWorks, customers pay one consistent price per workflow—regardless of EMR, patient volume, facility size, or any other variables that would typically impact the cost of an automation. RPA is used as the main automation tool, with computer vision and other AI capabilities leveraged where needed.
Pulls data from remote EMRs
Many organizations that support providers with a service (like revenue optimization) have their humans logging in to hundreds of remote EMRs and data systems daily to extract the data they need to perform their service. That’s where Olive comes in. Olive is trained to login to remote EMRs and data systems, and extract all the relevant data needed. Now that Olive has that covered, your humans can spend their time focused on what really matters; the patient care you provide.
The subrogation process is complex, and involves lots of human hours to value episode and communication valuations back-and-forth with insurance companies. That’s where Olive comes in. We’ve used neural nets to train Olive on how to do subrogation valuations, so she can now join your team and take a huge volume of work off of your humans’ plates.
If you’re like most healthcare systems, you have a patient portal. And if you’re like most healthcare systems, not very many patients use the portal. Right now, the process of getting a patient on your portal takes a lot of hand-holding and constant nudges from your humans. That’s where Olive comes in.
Olive can use various methods like email and SMS to help get your patients on your patient portal. Once they’re on, Olive can help engage them with important information, like discharge instructions, normal lab results, and post-visit follow-up. Let Olive help you increase your portal adoption, and increase engagement without your humans having to lift a finger.
Finds and reports duplicate medical records
We have an unfair advantage at Olive when it comes to patient matching. It’s core to our history as a company, and we have developed the most sophisticated and accurate patient matching algorithm in the market. The good news is, we’ve built that matching algorithm into Olive’s brain. Olive can go through all of your patient records across all of your EMR systems, and even those from systems you acquire to find any duplicates. This way, you can ensure your patients only have one MRN across multiple systems, and that they are linked, giving you a more comprehensive picture of that patient’s care. The days of sticky notes and backlogs in the medical records office are over—let Olive handle your patient identity resolutions.
Ambient listening for medical transcription
Imagine if there was a transcriptionist sitting in on every patient exam in the office of every physician. Imagine if your physicians only had to approve notes before they were entered into the EMR, instead of spending hours at night or in the morning playing catch-up. Imagine if we could help you give your physicians their lives back. That’s what we hope to do with Olive Listens. Olive Listens in on every exam through an inconspicuous, far field listening device, and correlates the words spoken to a historical lookup of exam notes. Olive can then make an educated guess through machine learning as to what the notes should look like, and all that your physician has to do is confirm Olive’s guess and fill in anything that may be unique to the visit.
Reviews billing codes to make sure that all of the necessary procedure information is documented
Olive can use historical data and neural nets to help identify whether or not the proper information is documented to match the billing codes used to decrease denials.
Sends out normal lab results to patients
Many of the lab results patients receive are normal, and it is very time-consuming for providers to send these lab results to patients one-by-one. Olive will check lab results, and if they meet the “normal” criteria, she will send them directly to the patient.
Looks at staff schedules to make sure coverage meets anticipated census levels
Using machine learning, Olive can look at previous schedules and census levels to determine the right volume and mix of staff in anticipation of census levels. Olive can then apply that knowledge moving forward to ensure that the right mix and volume
of staff are scheduled. If she notices an issue, she can alert management to her findings.
Sends out discharge instructions and post-visit follow-ups to patients
When patients leave after a visit, it’s important to make sure that they know what things they need to do to keep themselves healthy. Olive can use your portal and other communication tools to make sure that patients have all the information they need, and to periodically check-in to see how they’re doing. Olive can reduce readmissions by ensuring that your patients have the right information and data they need to stay healthy.
Sends out appointment reminders and confirms appointments
No-shows are no good for anyone. They are lost revenue, and they don’t help your patients get healthier. Olive can be your machine learning-enabled appointment reminder system—not only will she login and see all of the patients scheduled for a visit, she will also figure when to text them, and what to say to increase the likelihood of them confirming their appointment and ultimately coming in for their visit. She’ll also determine if there is a greater risk of a no-show by using machine learning, and will spend more time and attention on reminding those patients of their visit.
Automates licensure and credentialing process
In healthcare, staying on top of the licensing and credentialing of your professional staff can be a burden. Fortunately, much of that process is a perfect candidate for Olive to automate. Olive can login to the relevant systems, collect the necessary documents, and constantly check to make sure everyone is up-to-date. If additional data is required that Olive can’t pull herself, she will contact the professional to start remediation.
Provides quick outegration for other software
There’s a ton of software out there that can help your healthcare organization run more smoothly or provide better care. Unfortunately, bringing new software into the fold can be very burdensome. Software often requires expensive and time-consuming integrations and change management. Let Olive be your outegration solution—Olive can make sure that the software has all of the data it needs from your organization to get up-and-running quickly. In many cases, she can also act as a user, and perform whatever task on the software your humans would normally perform. You can see the benefit of the software without the troubling integration, and without having to retrain your staff.
Uses Uber, Lyft, or other ride services to provide rides to patients who need them the most
Sometimes, transportation is the only thing standing in between a patient showing up to a visit or missing it. Using machine learning, Olive can determine if a patient is a good candidate for your organization to offer a ride to in order to avoid a no-show. Once she’s identified good candidates, she will reach out to the patient to see if they need a ride, and if they agree, Olive will dispatch the ride through Uber, Lyft, or another transportation service, and let you know that they’ve accepted a ride and are in en route to their appointment.
Sets up payment plans for delinquent patients
Collections are hard, but they’re an important part of your revenue picture. Olive can help make collections a little easier. Olive can login and monitor accounts receivable, and when she sees that a patient has exceeded a predetermined threshold for payment, she can reach out to the patient to give them the opportunity to setup a payment plan through a third party.
Helps with referral management
Referral management can be a difficult and time-consuming task. Olive can help by reading all of the faxes that come in, and identifying those that are referrals. She can then enter the referral into your system, and alert anyone across your system that a referral has been received and processed.
Sends medical records to requesting organizations
Medical record exchange is a costly reality in healthcare. Your humans spend a large part of their day, week, or month receiving requests for medical records, pulling the information, and transmitting it to the right organization (often times through fax). Olive can do all that for you—she will listen for requests, make sure all of the right authentication has occurred, pull the relevant information from the home systems, and transmit them to the requester through whichever medium is requested.
Customized Alexa skill briefing for KPIs across the organization
Olive has teamed up with her friend Alexa to provide you a customized briefing about your organization’s key information through any Echo device. Olive will login to the relevant systems and pull together reports in real-time so that when you evoke her by saying “Alexa, Open Olive,” she will give you a full briefing on the data and intelligence that you use to run your organization.
Connects patients who opt-in to clinical trials which they are eligible
Finding cohorts for clinical trials is a tough job. Fortunately, we’ve trained Olive on how to comb through vast amounts of data located in disparate systems to select candidate cohorts based on specific criteria. Coupled with Olive Engages, Olive can select
a cohort, and engage the patients to see if they wish to participate in a trial—saving your organization lots of time and money.
Uses LexisNexis to enrich patient demographic data
Patient demographic data like full name, social security number, address, and other contact information can be critical for effective operations. Using LexisNexis’ world-class databases, Olive scours your current system, and makes sure that the information you have on every patient is up-to-date and accurate. Olive ensures that you never miss a payment because you had inaccurate or outdated information.