Meet the Sr. Director of Revenue Cycle at a Nationally Recognized Healthcare System

Hospitals

Beds

His hospital, like many other healthcare organizations, is facing common industry challenges like process inefficiencies, shrinking margins and a burned out staff.

He could’ve hired more people to take on the never-ending influx of time-consuming, repetitive workflows that are bogging down his employees – from claim status checks to prior authorizations and more.

Or he could’ve purchased expensive software to help reduce the burden, but costly implementation and the impact of maintenance and fixing potential problems down the road made the ROI unclear.

That’s why he hired Olive, instead.

Olive is the only healthcare-specific artificial intelligence and process automation solution sold as a service – that means one simple subscription price and an all-in-one approach to optimized healthcare workflows and improved revenue.

The endless flow of robotic tasks were burning out our staff, and we were leaking revenue and losing focus. We’re a patient-first organization; everything we do has to improve patient experience.

That’s why he hired Olive, instead.

Olive is the only healthcare-specific artificial intelligence and process automation solution sold as a service – that means one simple subscription price and an all-in-one approach to optimized healthcare workflows and improved revenue.

The endless flow of robotic tasks were burning out our staff, and we were leaking revenue and losing focus. We’re a patient-first organization; everything we do has to improve patient experience.

Before Olive, these healthcare employees tackled daily work queues that contained thousands of claim status checks in their EMR.

Average time it takes a human to complete one claim status check.

Immediately, I recognized how Olive would be very useful for the members of my team who simply do nothing but check claim statuses.

Time it takes for Olive to complete one claim status check.

That means one Olive does the work of about 9 full-time employees per week – if they could work non-stop for 40 hours like Olive.

Time it takes for Olive to complete one claim status check.

That means one Olive does the work of about 9 full-time employees per week – if they could work non-stop for 40 hours like Olive.

Olive was trained to access the EMR/EHR work queues and automate claim status checks, emulating all of the manual steps associates had once done – only smarter, faster and more accurately.

I wanted to get my expert team of people doing the more complicated things in the billing cycle, not mundane claim status checks.

It takes an average human 7.25 weeks to complete Olive’s weekly workload

In her first 6 months, Olive has worked through 100% of the claim status backlog, allowing their associates to work on more valuable, human-like initiatives.

Number of claims completed per week with Olive

Number of claims completed
per week with Olive

With Olive, we were able to reallocate 20 full-time employees to meaningful work, not the hours spent in front of their screens. There were no layoffs because there was so much work to do in the billing office that we just weren’t getting to before. Now these employees handle more fulfilling, complex tasks that require a human touch, and Olive takes the robotic workflows.

Most importantly?
Olive is just getting started.

In phase two of her employment, she’ll continue to enhance the claims status process, automate clinician credentialing, verify the need for prior authorizations, and check prior authorization statuses. And in phase three, Olive will begin automation throughout the entire revenue cycle, including patient access, HIM, coding and more.

Now, as folks retire or move on to other opportunities, we ask, “Can Olive do this instead? Can Olive do the work we were paying a resource to do or do we need to hire for this position?” It’s a new way of thinking at my organization and it’s driving down the cost to collect.

That means less robotic tasks for healthcare employees, reduced staff turnover, improved revenue recognition and better patient care. Learn how Olive can be your digital employee, helping save your organization time and money.