Transforming Prior Authorization Throughput with Artificial Intelligence and Automation

May 12, 2021

New England Baptist Hospital, part of the 13-hospital Beth Israel Lahey Health system, developed a strategic initiative to solve their prior authorization challenges for good.  The result was a dramatic reduction in admin-related patient care delays and preventable write-offs. By adopting a comprehensive AI strategy that seamlessly integrated with their EHR, New England Baptist Hospital immediately streamlined their prior auth operations, resulting in reduced care delays, decreased denials, and a 4X ROI in their first year.  Watch this session featuring Jon Shaker, Executive Director, Surgical Business Operations & Patient Access at New England Baptist Hospital, along with YiDing Yu, Chief Medical Officer at Olive, to hear an exciting discussion about NEBH’s automation journey. 

Learning Objectives


Financial Impact of Prior Authorizations: How prior authorizations impact health systems today and the skyrocketing costs to sustain them manually


NEBH’s Case for Change: Hear from Jon Shaker on what ultimately drove the decision to automate their prior authorization process, and why they chose Olive as their partner


Key Opportunities to Streamline: Lessons learned and the key areas within health systems that can benefit from AI