Employing an AI-powered digital employee: A health system’s & vendor’s perspective

April 25, 2020

MedStar Health’s Vice President of Patient Financial Services knew their revenue cycle could be improved and sought an AI and automation partner to help solve some of their biggest problems – from increased denials to declining operating margins. By employing automation and AI solutions with Olive, MedStar Health not only increased the efficiency and productivity of their processes, but also were able to reallocate existing employees’ time to initiatives that require a human touch.

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Learning Objectives



How MedStar identified their need for AI and automation


What the path to a successful AI partnership looks like


The results Olive has delivered to MedStar


The keys to success when implementing an AI and automation program