Automating one part of the prior authorization process is not enough: why a full end-to-end prior authorization solution matters

April 18, 2022

Updated from the original, published February 16, 2021

AI-powered prior authorization solution obsoletes the fax machine and leads to faster, better care

With medical employees being dealt more and more work due to staffing shortages, burnout naturally is on the rise. Human error has always been an issue in healthcare, and with increased burnout comes increased error. Despite best efforts, the process of obtaining prior authorization is complex and time-consuming, and errors in prior authorizations result in costly write-offs. One way to reduce costs and ease the strain on staff is to automate prior authorization. For a large hospital or health system, the process can demand hundreds of dedicated employees or major outsourcing expenditures.

Prior authorization automation increases the number of authorizations completed per hour while ensuring accuracy throughout the entire process. Many companies have tried to automate bits and pieces of the process, but Olive offers a complete end-to-end solution that’s revolutionizing the system.

Our end-to-end prior authorization solution tackles every step of the prior authorization process leveraging powerful automation to help customers take complete control over the process.

Read on to learn what can be gained through an end-to-end prior authorization solution.

Seamlessly initiate prior auths from your EHR

Until recently, prior authorization specialists were forced to manually retrieve clinical notes and documentation from electronic health records (EHR). If the relevant documents were not available, the case was escalated to the nurse, physician, or physician extender, who then provided the required documentation. If hospitals want to reduce waste and contain costs, they need to address these kinds of operational inefficiencies. Automation is key. While many companies have attempted to address the issue, not all solutions are equal. When evaluating technology vendors, be sure to ask how they handle clinical documentation. Olive is one of the few solutions that fully integrate with your EHR. AI automation pulls the necessary medical history and patient information from your EHR, auto-populates the required patient documentation and recommends the most accurate clinical information the payer requires, helping you get faster approvals. That saves administrative time and gets patients care when they need it.

Effortlessly review medical necessity rules and requirements

Under the old way, providers manually comb through payer forms and rules on payer websites, which they have to constantly monitor for changes. If the medical treatment is routine, many prior authorization specialists refer to a cheat sheet they created to remind them of a payer’s rules and point them to the correct forms to complete. This method is time-consuming and prone to human error. Staff often misinterpret rules and provide incomplete information to payers, which can lead to denials and expensive write-offs. No longer do teams need to hunt for paperwork and payer rules. Olive keeps track of them so you don’t have to. Olive’s AI software continuously scans the rules of tens of thousands of health plans, then gathers the necessary information from the patient’s medical records within the EHR.

Submit and track every authorization to completion

While some health systems turn to robotic process automation (RPA) to handle status checks, RPA has its limitations. Bots require custom builds and maintenance, often leading to downtime whenever your EHR user interface changes or a website is updated. If a task fails, a human must intervene. This means that RPA has been limited to only simple, repetitive tasks, and even then, requires significant maintenance. Olive offers the only full end-to-end prior authorization solution that is able to help you submit and track every authorization to completion. The platform automatically performs status checks for insurance portals and alerts you when an authorization is approved so your staff are free to focus on patient care.

Faster, better care with AI and automation

Automating the entire prior auth process is crucial because operational deficiencies can cost you more than just overhead — they can cost you revenue and patient leakage. Unlike other software that can only do a single fixed task and must be reprogrammed any time your computer or EHR interface changes, Olive’s automation software is directly integrated with your EHR, freeing up healthcare providers to spend more time with their patients while increasing operating efficiencies for both providers and payers. The result is faster prior authorization submissions and decisions, while rapidly reducing the turnaround time for patient care.

In essence, Olive’s End-to-End Prior Authorization solution eliminates error-prone, time-consuming manual work so that your prior auth team can maximize your health system’s ability to deliver faster, better care.

Learn more about Olive’s End-to-End Prior Authorization solution.