Meet Olive, The First AI‑Powered Digital Employee Built Specifically For Healthcare
Olive automates healthcare’s most costly, high-volume tasks using the building blocks of artificial intelligence: robotic process automation, computer vision, and machine learning. She was built to make healthcare more efficient, more affordable – and more human – by working side-by-side with healthcare employees to optimize workflows.
The result for hospitals?
Hire Your Digital Workforce.
Free Your Human Workforce.
Olive is the only healthcare-specific artificial intelligence solution sold as a service – that means one annual price and an all-in-one approach to hiring a digital employee.
Working alongside healthcare employees, Olive is trained to think cognitively and make complex decisions faster, and more accurately than human employees. She never misses a day of work. She never makes unprogrammed mistakes. And every Olive learns collectively, like a network, so that healthcare organizations never have to solve the same problem twice.
Olive is More Than Just a Bot
Any software bot can automate a task with RPA. The key to lasting success is to create a digital employee that can learn, adapt, and improve through more advanced technologies.
To ensure that Olive goes above and beyond traditional RPA, we created three technology suites that work together to scope, build and optimize workflows that directly impact your organization’s most meaningful metrics – on day one, and long after Olive is deployed:
- Decreased days in A/R
- Increased cash acceleration
- Increased collection from secondary payers
- Reduction in total supply chain expense
- Reduction in purchase price variance
The Omega technology suite is a rich capability set that enables Olive to monitor and improve her performance. Omega ensures Olive shows up for work every day, does her job extremely well, and gets smarter over time through ongoing insights from the command center tracking performance and feedback from customers. Omega quickly fixes potential problems, identifies opportunities for added efficiency, and adds measurable value to the organizations who hire Olive.
- 24/7 support, intelligence, and problem resolution
- Ongoing communication, analytics and insights
- Workflow optimization and improvement as Olive learns
The Alpha technology suite is a set of tools that identify candidate processes for automation, determining the applicability and documenting the business case for candidate processes. This technology identifies where Olive can have the biggest impact by using proven methodologies and industry best practices to identify hundreds of candidate automations, drawing from the collective knowledge of your peers and our partners.
- Expert guidance on ideal processes for automation
- Repository of industry methodologies to speed build times
The Build technology suite is a set of tools for building projects – from testing and training, to validation and deployment. This suite helps Olive onboard quickly, utilizing agile project management to ensure that your automation is implemented as efficiently and resiliently as possible on our HIPAA compliant platform with the ability to interact with various EMRs – in other words, Olive speaks the language of healthcare.
- Fluent in FHIR, HL7, CPT, X12, JSON, NCPDP
- Designed to interact with EMRs, EHRs, payer portals & more
The Olive Promise
Olive figures out where she can have an impact, onboards quickly, shows up for work every day, does her job extremely well, and gets smarter over time.
SOME OF OLIVE'S COMMON ROLES
- Benefit & Verification Discovery
- Prior Authorization Management
- Denial & Rejection Management
- Vendor Contract Management
- Invoice Processing
- Inventory Management
- Periodic Reporting
Why Our Customers
Olive automates healthcare-specific tasks with speed and ease, because she was designed to interact with EMRs, insurance portals, and other applications the same way a human would – only faster and more securely.
Chief Information Officer at
Meadows Regional Medical Center
“Olive has been [deployed] for over a month and she’s hit the ground running… the early signs are showing us that (Olive) is going to be very effective in managing the information flow.”
Director of Patient Financial Services
at Hancock Health
“One of our biggest metrics is our days in accounts receivable, and we anticipate Olive being a huge factor in reducing them.”
Sr. Director of Revenue Cycle
Midwestern Health System - 2000 Beds
“I wanted to get my expert team of people doing the more complicated things in the billing cycle, not mundane claim status checks.”