One Big Question: How can we improve the human experience of healthcare?

March 29, 2022

Two key tenets of the Quadruple Aim in healthcare are improving the patient and provider experience.

To get to the bottom of how to best make that happen, we asked six healthcare leaders — patient advocates, physicians, health tech entrepreneurs and more — a simple question: How can we improve the human experience of healthcare this year?

Their responses ranged from improving technology solutions to continuing to focus on health equity. Click through to see everyone’s responses in full.

Rasu Shrestha

Convene as an ecosystem to maximize value.

Rasu Shrestha, M.D., executive vice president and chief strategy and transformation officer for Atrium Health

“There’s never been a greater urgency for us to elevate healthcare from the mires of the transactional and impersonal interactions, to the promise of the highly personalized experiences that health and care should really be about.”

Susannah Fox

Default to patient-led care.

Susannah Fox, former chief technology officer for the U.S. Department of Health and Human Services

“Every aspect of healthcare, from discovery to delivery, benefits when we listen to and learn from the people with the most at stake.”

Nick Adkins

Take things slow.

Nick Adkins, co-founder of Pinksocks Life, Inc.

“Slow down. Listen to each other. Understand that we’re all in this together.”

Bonnie Clipper

Leverage technology for more human connections.

Dr. Bonnie Clipper, chief clinical officer of Wambi and president of Innovation Advantage

“We are at a place that technology can amplify our work and act as a force multiplier.”

Duane Reynolds

Raise the tide to lift all boats.

Duane Reynolds, founder and CEO of Just Health Collective

“To achieve optimal health for all, we must reconfigure systems that have resulted in inequity, suboptimal quality and uncontrolled cost.”

Tjasa Zajc

Take a strategic approach to technology investment.

Tjasa Zajc, host of Faces of Digital Health and business developer at Better

“It's evident that we can’t have a better human experience without proper investment in technology and innovation.”