As artificial intelligence and automation continue to advance industries from healthcare to financial services and beyond, there is a critical conversation happening around the ethical implementation of these technologies. At Olive, ethical considerations are at the center of everything we do.
Artificial intelligence already offers great promise to humanity – the possibilities range from improving operational efficiencies to predicting environmental threats to combating poverty. And it’s already proven to be a revolutionary tool in terms of optimizing burdensome, robotic processes currently done by humans on the administrative side of healthcare, proving AI can reduce the cost of care at a massive scale.
“That’s why we created Olive – to carve a trillion dollars out of the cost of healthcare, and increase the quantity and quality of human life. We think the best way to achieve that ethically is by scaling humans with AI. We’re able to accomplish so much more as a humankind with the assistance of AI in terms of providing better, more affordable healthcare to all,” – Sean Lane, CEO of Olive.
At Olive, we’ve already seen the workforce landscape fundamentally changing, because AI and automation are being used to supplement the work that our human employees don’t have time to get to. We call it “Shiftwork” because it’s the trajectory through which our jobs as human employees will evolve over time.
For the healthcare companies we’ve partnered with to deploy AI, we’ve already seen the landscape really start to change and human jobs begin shifting, as well. As their digital workforce starts to take over all of the robotic administrative work, it’s giving their humans the chance to handle tasks that require more of a human touch – like higher value claims and Quality Assurance, to name a few.
An ongoing conversation about the ethical implementation of AI stems from the fear and trepidation about whether or not AI will take human jobs. But that’s not what AI should be doing at all – AI is automating the most robotic tasks bogging down our most inundated industries, so humans can focus on more meaningful, human-centric initiatives such as patient care. For example, in Healthcare today, workers spend more time in front of screens than they do in front of patients, a real problem that AI can effectively solve.
“In the future, entire companies will be created with the intention of being staffed by a digital workforce. It will allow lots of new technology to emerge because the creation of new services and technology companies will be more accessible to more people, increasing entrepreneurship and expediting innovation. And Shiftwork means more than just new job opportunities and new tech companies, but possibly entirely new industries themselves.” – Lane
Another hot topic surrounding the ethics of AI is centered around governance. When healthcare organizations begin implementing AI, there are many things they must consider from how it will be used to how it will be managed. Which processes are the best candidates for automation? What security measures will be in place to maintain patient confidentiality?
How will you train your employees to refocus their time after AI frees them up for more meaningful work?
At Olive, we believe in the transformative power of AI and want everyone to experience its benefits, so we work hard to ensure it’s used responsibly. That’s why the questions above drive everything we do and shape the world we’re dedicated to building with artificial intelligence. It’s also why we made Olive specifically for healthcare. Unlike other AI solutions on the market, Olive uses her healthcare-specific skills to address common bottlenecks – most importantly, she does it with unrivaled security measures built for healthcare, working seamlessly with common industry processes and technology.
We also ensure our AI technology is only available to customers after understanding it’s potential use case. We also integrate our product development, sales and customer success teams in our considerations, allowing them to help drive the ethical use of artificial intelligence. As the implementation of AI reaches critical mass, ethics will remain central to the conversation of how we “shift human work” from robot-friendly tasks to ones that require a human touch and human mind to improve the overall quality of human life.