Olive Adds Clinc’s Conversational AI to Digital Healthcare Employee

Olive Adds Clinc’s Conversational AI to Digital Healthcare Employee

Combined technologies unlock conversational applications for an artificial intelligence solution that is uniquely positioned to improve patient satisfaction, boost efficiency, and reduce burnout and costs.

COLUMBUS OH, June 24, 2019 — While new technologies continue to transform the healthcare industry in unprecedented ways, administrative functions still burden the healthcare industry with 1 in every 3 dollars spent on administration. Olive, the company that introduced healthcare’s first digital employee, has joined forces with Clinc, another trailblazer in Artificial Intelligence (AI), to free up time and resources by adding conversational AI capabilities to its existing technology. The combined offering allows Olive’s digital healthcare employee to bring hospitals and health systems broader applications across revenue cycle, supply chain and other financial and operational departments.

This union expands the versatility of Olive by unlocking a broader range of capabilities like, vocal cognition to further help organizations eliminate bottlenecks, simplify administration, keep costs in check and ultimately improve the experience for patients.

Olive’s existing technology has put the digital healthcare employee to work on back-office functions spanning repetitive, time-consuming, and error-prone administrative tasks like claims processing, prior authorization statusing, and extracting patient data from EHRs. Working with Clinc, Olive will add vocal cognition to her current skill set to deliver a balanced mix of AI capabilities including RPA, CV, ML, and NLP/U to propel new opportunities for optimization and end-to-end automation for the AI-powered digital employee. This represents a pivotal milestone in the advancement of human and machine interaction in healthcare.

With these amplified capabilities, Olive is poised to create major improvements in healthcare, for example:

      • Comprehensive automations – Adding conversational AI to Olive’s skill set means that Olive can trigger and complete additional actions and connect steps in the information process that would have required human intervention before. For example, when a diagnosis code is incorrect or missing information on a claim, Olive will find the right data through a dialogue with patients, physicians and nurses.
      • Customer services in call centers –  Clinc brings its ability to take on high call volumes, understand freeform speech, maintain context, and simultaneously parse out inquiries and commands. This will be a breakthrough in areas like patient scheduling.

“This added technology helps us expand our breadth of AI by adding cognitive conversation to Olive’s capabilities,” said Sean Lane, CEO of Olive. “I envision Olive seamlessly interacting with patients and employees and bringing elevated comprehension into data analysis. We’re excited to be entering a new chapter in building a faster, more efficient, more effective healthcare system — the possibilities are endless.”

Today’s announcement comes on the heels of Clinc’s record $52M in its Series B funding round led by investors from Insights Partners, DFJ Growth, Drive Capital and Hyde Park Venture Partners. Drive Capital has also led previous funding rounds for Olive, and made their first investment in the organization in 2013. To date, Clinc has applied natural language understanding technology to a myriad of industries, including the financial, automotive, and food service sectors, but its latest round of funding is earmarked for expanding to new markets including healthcare.

“Healthcare impacts everyone in life-changing ways, and it is also a sector uniquely positioned to benefit from advances in efficiency and interoperability, enabled by AI,” said Jason Mars, CEO of Clinc. “We are advancing a powerful combination of task automation and voice-enabled interaction services that will help healthcare employees and patients to better understand, access and navigate the healthcare experience.”

“By bringing together two complementary, AI based technologies, the Clinc and Olive collaboration is poised to supercharge our digital workforce’s automation capabilities and shift the paradigm for how administrative work in healthcare is done,” added Lane.

To learn more about Olive and Clinc, visit www.oliveai.com and www.clinc.com.

About Olive

Olive is deploying the first digital workforce built specifically for healthcare, automating healthcare’s most robotic processes, so human employees don’t have to. Olive delivers healthcare organizations improved efficiency and speed while reducing costly administrative errors. Using the systems an organization already has in place, Olive operates as a digital employee intelligently routing information and data between systems automating repetitive, high-volume tasks and workflows, providing true interoperability. Olive is proud to partner with over 50 healthcare organizations made up of nearly 350 facilities in over 35 states across the country, ranging from some of the nation’s top health systems to small regional hospitals.  

About Clinc

Clinc is the leading global provider of conversational artificial intelligence technologies for companies like USAA, İşbank, Barclays and others. Headquartered in Ann Arbor, Michigan, the company was founded in 2015 by world-class AI and systems research professor at the University of Michigan. Utilizing the world’s most sophisticated natural language processing engine and the most advanced scientific discoveries in AI research, Clinc’s AI emulates human intelligence and is able to understand unstructured, unconstrained speech, and can interpret not only semantics and intent, but the underlying meaning of user queries.  Learn more at clinc.com.

George S. Barret Elected to Olive’s Board of Directors

George S. Barret Elected to Olive’s Board of Directors

COLUMBUS OH, January 17th, 2019 — Olive, the only healthcare-focused artificial intelligence and robotic process automation company, is pleased to announce the appointment of George S. Barrett, former chairman and chief executive officer of Cardinal Health, Inc as a new director, effective immediately.

“I am exceptionally pleased to welcome George as a new Board member,” said Sean Lane, CEO of Olive. “George brings a wealth of experience and expertise in healthcare transformation and will be a tremendous asset to Olive as we continue our mission of radically reducing the operational costs of healthcare through artificial intelligence. George complements our existing board of directors’ skills and experiences, and will provide valuable perspective as we continue to execute our growth strategies.”

“I’m delighted to be joining the Olive board in its mission to improve operational efficiency in the healthcare system.  By streamlining workflows and reducing administrative errors, Olive’s technologies will help enable more time and resources within hospitals to be directed to what’s most important — patient care,” said George Barrett.

The appointment of George Barrett adds to the momentum the organization has seen in 2018 including a $32.8 million Series D fund raising round and adoption in hospitals and healthcare organizations, large and small, across the United States.

Background on George S. Barrett

Mr. Barrett is the former chairman and chief executive officer of Cardinal Health, Inc., a role he held from August 2009 through end-December 2017, when he was named executive chairman of the board through early November 2018.  

Under Barrett’s leadership, Cardinal Health grew to rank 15th on the Fortune 500 with annual revenue of more than $130 billion and 50,000 employees in nearly 60 countries. During his tenure, the company was recognized as one of Fortune’s World’s Most Admired Companies, Forbes America’s Best Employers, The Wall Street Journal’s Drucker Institute’s Top Companies for Corporate Social Responsibility, National Association for Female Executives’ Top Companies for Executive Women and Chief Executive Magazine’s Top Companies for Talent Development, as well as a number of awards for its public health and philanthropic initiatives.

Barrett is on the boards of Target Corporation, Nationwide Children’s Hospital, Brown University and Children’s Hospitals’ Solutions for Patient Safety. He is vice chair of the board of trustees of The Conference Board and a trustee of the Committee for Economic Development. Additionally, he serves on the National Academy of Medicine’s President’s Advisory Council on Healthy Longevity. Barrett is also a member of the governing committee of The Columbus Foundation, one of the largest community foundations in the United States, as well as participates in leadership positions in other community initiatives in the Columbus area.   

Barrett earned his Bachelor of Arts degree from Brown University and a Master of Business Administration from New York University.  He holds an Honorary Doctor of Humane Letters degree from Long Island University’s Arnold & Marie Schwartz College of Pharmacy and Health Sciences and an Honorary Doctorate in Fine Arts from the Columbus College of Art and & Design.

Olive’s other directors include Chris Olsen, Partner, Drive Capital,  Billy Deitch, Principal, Healthcare, Oak HC/FT,  John Kuelper, Investment Director, Ascension Ventures and Dr. David Agus, Physician and Professor, University of Southern California.

 

ABOUT OLIVE

Olive is a healthcare-specific artificial intelligence and process automation company that empowers healthcare organizations to improve efficiency and patient care while reducing costly administrative errors. Olive acts as the intelligent router between systems and data by automating repetitive, high-volume tasks and workflows, providing true interoperability. Olive is helping some of the nation’s top healthcare and hospital organizations reduce data and billing errors, eliminate denials for no coverage, improve cash collections and more. To learn more, visit www.oliveai.com.

 

Welcoming Olive to the Oak HC/FT Family!

Welcoming Olive to the Oak HC/FT Family!

Originally published on Oak HC/FT

Today, we led the Series D financing in Olive (formerly known as CrossChx), the leading healthcare provider of robotic process automation (“RPA”) tools. Through its eponymous platform, the company streamlines repetitive, high-volume tasks by leveraging the systems and tools that its customers already have in place without complex integrations. Leveraging AI, Olive helps hospitals and health systems reduce costs, eliminate clerical error, boost efficiency, and improve satisfaction.

Our investment in Olive is the result of our thematic pursuit for solutions that help drive efficiency and lower costs using automation technology. While Olive is not unique in providing RPA solutions, we have yet to come across another company with as much proven expertise in solving challenges unique to healthcare. Sean Lane, the CEO and founder of Olive, and his team have developed a platform that delivers an immense amount of value without needing to fundamentally change the way its customers do business.

We spoke with many of Olive’s customers all of whom confirmed how integral the technology has become to their day-to-day operations. Many users referred to Olive as another member of their team, describing the work “she” did, stating they couldn’t imagine their workflow without “her.” This is the sort of thing that really underscores how Olive goes far beyond a typical software solution.

The use cases for Olive within the healthcare ecosystem are seemingly endless and we see them as only continuing to grow as the company expands with next-generation technology like Pupil, the company’s process mining solution. We look forward to partnering with the company to support growth strategies and scale the business. Alongside Ascension Ventures, Drive Capital, SVB Capital, and the other existing investors participating in this round, we at Oak HC/FT could not be more excited to partner with Sean and his team on their journey.

Olive (f/k/a CrossChx) Closes $32.8 Million Series D Financing

Olive (f/k/a CrossChx) Closes $32.8 Million Series D Financing

Funding led by Oak HC/FT and Ascension Ventures to enable company to accelerate product development and scale its technology to healthcare organizations nationwide

CrossChx rebrands itself as Olive to reflect commitment to building meaningful AI-enabled robotic process automation solutions for healthcare

COLUMBUS OH, July 30, 2018—Olive, the premier healthcare-focused robotic process automation and artificial intelligence company, announced today that it has raised a $32.8 million Series D round from Oak HC/FT and Ascension Ventures with participation from existing investors. The round will help the company scale its eponymous AI solution, Olive, throughout healthcare organizations nationwide and invest in new capabilities such as Pupil, its process mining tool, that will be launched at alpha sites this summer.

“Hospital operations have grown unsustainably complex as providers must adopt new technologies, workflows, and regulations with increasing frequency in order to provide best-practice care,” added John Kuelper, Investment Director at Ascension Ventures. “Olive’s cutting-edge process mining and automation technologies are enabling our firm’s health system partners to continually optimize clinical and administrative operations so caregivers can spend more of their time on patient care.”

“Olive arrives at a time when healthcare organizations are burdened with improving efficiency, reducing costs, and enhancing the patient experience,” said Sean Lane, Founder and CEO of Olive. “Olive handles repetitive, high-volume tasks, which allows employees to get back to patient care and presents healthcare organizations with value that could not otherwise be realized.”

“As the first healthcare automation solution on the market using AI to streamline repetitive tasks and workflows by working with existing systems, Olive is uniquely positioned to counteract the ever-increasing cost of healthcare and humanize the cumbersome process,” said Billy Deitch, Principal at Oak HC/FT. “We are excited to partner with Olive to deploy its innovative technology at scale.”

Billy Deitch, Principal at Oak HC/FT and John Kuelper, Investment Director at Ascension Ventures, will join the company’s board of directors.

Earlier this year, Olive divested its legacy Connect platform and related products including Connect biometrics, Queue registration kiosk, and the CrossChx Connect mobile app to DHS Group.

ABOUT OLIVE
Olive is a healthcare-specific artificial intelligence and process automation company that empowers healthcare organizations to improve efficiency and patient care while reducing costly administrative errors. Its eponymous AI solution, Olive, acts as the intelligent router between systems and data by automating repetitive, high-volume tasks and workflows, providing true interoperability. Olive has helped healthcare organizations reduce data and billing errors, eliminate denials for no coverage, improve cash collections by reducing days in A/R, and more. To learn more and receive updates, visit www.oliveai.com.

ABOUT OAK HC/FT
Founded in 2014, Oak HC/FT (http://oakhcft.com) is the premier venture growth-equity fund investing in Healthcare Information & Services (“HC”) and Financial Services Technology (“FT”). With $1.1 billion in assets under management, we are focused on driving transformation in these industries by providing entrepreneurs and companies with strategic counsel, board-level participation, business plan execution and access to our extensive network of industry leaders. Oak HC/FT is headquartered in Greenwich, CT with offices in Boston and San Francisco. Follow Oak HC/FT on Twitter, LinkedIn and Medium.

ABOUT ASCENSION VENTURES
Ascension Ventures is a strategic healthcare investment firm with four funds and more than $800 million in capital under management. The firm was launched in 2001 by Ascension, the nation’s largest Catholic and non-profit health system, and today invests on behalf of thirteen of the nation’s leading community health systems. These health system limited partners collectively operate 474 hospitals, have 578,000 employees and generate $88 billion in annual revenue. AV collaborates with these partners to identify, invest in, and support strategically aligned private companies that are transforming the healthcare industry and enhancing the experience for patients, their families, and caregivers.

NCI Forms Innovative AI Partnership with CrossChx

NCI Forms Innovative AI Partnership with CrossChx

NCI, Inc. (“NCI”), a leading provider of advanced information technology (IT) solutions and professional services to U.S. Federal Government agencies, announced today that it has entered into an exclusive partnership with Columbus, Ohio-based CrossChx, Inc. Under the partnership, CrossChx will work with NCI to bring its artificial intelligence (AI) commercial capabilities to government customers, enhancing NCI’s quality of premier solutions while simultaneously creating new opportunities for NCI employees.

“We look forward to partnering with CrossChx to bring our customers an innovative new solution to increase efficiencies while delivering greater mission success,” said Paul A. Dillahay, president and CEO of NCI. “Our solutions will address human capital needs, especially for functions that allow people more opportunity to manage rather than manually operate those processes. This helps to remove elements of human error, boost workforce focus on solutions and innovation, and ultimately result in better outcomes for both our customers and employees.”

NCI’s AI capabilities will be unique in the market through a focus on scaling humans, an AI approach that uses continual machine learning and automated processes to build greater workforce and organizational results. Through this partnership, NCI intends to explore opportunities to improve the efficiency of its current operations, providing true interoperability and collaboration between customers, employees and AI systems.

NCI launched seven pilots in August 2017, utilizing the CrossChx AI platform to provide proof of concepts across areas such as fraud, waste and abuse, cybersecurity, machine-to-machine communication (M2M) and patient care coordination. NCI plans to deploy these capabilities in several customer environments beginning in 2018 and will have a patient care demonstration available at the HIMSS18 Conference and Exhibition in Las Vegas from March 5-9, 2018.

“CrossChx is excited for the opportunity to help NCI build out their AI capabilities,” said Sean Lane, co-founder and CEO of CrossChx. “We anticipate implementing AI solutions across all of NCI’s operations in order to help them increase speed and productivity for their clients. After finding immense success in helping healthcare facilities adopt operational AI with our solution Olive, we are eager to bring this technology to the federal government where we think it will make a significant impact.”

About NCI, Inc.:
NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. The company has the expertise and proven track record to solve its customers’ most important and complex mission challenges through technology and innovation. With core competencies in delivering cost-effective solutions and services in areas such as agile digital transformation; advanced analytics; hyperconverged infrastructure solutions; fraud, waste and abuse; and engineering and logistics; NCI’s team of highly skilled professionals are expanding their portfolio to include game-changing technology offerings such as artificial intelligence for their government customers. Coupled with a refined focus on strategic partnerships, NCI is successfully bridging the gap between commercial best practices and mission-critical government processes. Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide. For more information, visit www.nciinc.com.

About CrossChx:
Founded in 2012, CrossChx is building operational artificial intelligence, which empowers humans to achieve more than ever before. Olive, the company’s AI solution, acts as the intelligent router between systems and data by automating repetitive, high volume tasks and workflows providing true interoperability for organizations. Headquartered in Columbus, Ohio, CrossChx has a mission to scale humans by allowing AI to operate existing systems and letting it do what machines do best. For more information, visit www.hireolive.com or email olive@crosschx.com.

Contacts
NCI, Inc.
Amanda Hall, 703-707-6677
Director, Corporate Communications
anhall@nciinc.com
or
CrossChx
Joel Chakra, 301-792-1720
Head of Product Marketing
joel.chakra@crosschx.com