Demand for both tests and vaccines have far outpaced supply, and hospitals have largely had to figure out for themselves how to best manage their COVID-19 vaccine distribution. From setting up multiple testing and mass vaccination sites to tracking and educating their populations, the added work and stress on health systems has been immense.
No one was prepared for a pandemic, and most hospitals do not have the technological infrastructure in place to best support the new demands. Instead of streamlined, efficient processes for things like scheduling and data reporting, health systems are relying heavily on manual, burdensome workflows.
This labor-intensive, piecemeal approach is hindering hospitals’ testing and vaccination efforts, overwhelming many health systems’ resources. Healthcare employees are struggling to keep up – 76% reported feeling exhausted or burned out in December of 2020. When time is of the essence, our healthcare workers and communities need their hospitals to have all the tools available to fight COVID-19, including AI-powered administrative technology.
Olive is using artificial intelligence (AI) and automation to help hospitals accelerate the reach, delivery and efficiency of COVID-19 testing and vaccine administration. By developing the technology infrastructure to support the new demands of the pandemic, we are helping health systems scale up their efforts in fighting the coronavirus. Here’s how Olive Works is being applied to COVID-19:
AI and COVID-19 testing
Even with vaccinations rolling out, testing is still critical to controlling the pandemic. At Olive, we asked ourselves how automation could be deployed to improve the testing process. We developed solutions that use AI to automate several of the administrative steps in the testing process, reducing the time needed to process patients and helping hospitals expand their testing capacity.
Olive starts at pre-registration: she processes patient intake forms, logs into the registration system and completes visit pre-registration for COVID-19 testing. Information from the patient input is automatically entered into the EHR while sending it directly to clinical staff when the patient comes in for the test. Each automated step reduces the amount of time a front-line worker needs to spend with each patient to administer the test, improving throughput while also making sure all data is accurately recorded and tracked.
The numbers speak for themselves. Tufts Medical Center partnered with Olive late 2020 to automate its COVID-19 testing process. Since Olive began working for Tufts, she has registered over 40,000 COVID-19 tests, reduced the registration and clinical assessment from 15 minutes to 6 minutes per patient, and saved more than 6,000 hours of employee work. This has enabled Tufts to see approximately 400 patients/day, and on surge days they have successfully handled over 1,000 patients/day. By implementing Olive’s COVID-19 solutions, Tufts has been able to better serve their communities and support their human workforce.
AI and COVID-19 vaccine distribution
Vaccinations are the next step in fighting COVID-19. For months, the healthcare industry has been waiting for the “if” and “when” of vaccine availability. But now that the rollout has started, health systems are trying to secure the infrastructure in place to support mass vaccinations. President Biden’s goal is 100 million vaccines by his 100th day in office. To get there, we need efficient distribution and accurate tracking, which means that the administrative backend of the COVID-19 vaccination process needs to function appropriately. A recent Forbes article even highlighted the importance of paying attention to the administrative details in the COVID-19 vaccine rollout, which will impact how quickly and how successfully the vaccination rollout works.
There are several components to mass vaccine distribution: patient communication, scheduling (including for follow-up doses), tracking adverse events, updating EMRs, and of course, reporting all of this to the government. If hospitals rely solely on manual processes for these workflows, they will quickly become overwhelmed. Automation can ensure nothing slips through the cracks or gets buried in a mountain of work.
Using Olive, health systems can automate many of these COVID-19 vaccination processes, helping to expand testing capacity and ensure accurate, timely data. Olive completes pre-registration and scheduling, and logs into the clinical EHR to capture assessment information needed for state reporting, while updating patient status to “registered” the day they receive the vaccine.
Olive automates COVID-19 workflows, from scheduling to reporting
Governments need accurate and timely data to inform their policies. Patients need clear communication, follow-up and engagement. Hospitals need to spend less time on data entry and more time on patient care. Automation can help in the fight against COVID-19, giving your hospitals the technology infrastructure your human employees need to meet the demands of the pandemic. Olive can automate your COVID-19 testing and vaccination processes so you can expand your reach – without overtaxing your frontline healthcare workers.
Learn more about Olive’s COVID-19 solutions.