Gundersen improves population health with first-in-the-nation, Olive-enabled, scalable solution


in impact

153K patients

managed across 302 PCP panels


Learn how Olive’s innovative solutions for Financial Clearance, Value Analysis and Patient Engagement helped Gundersen assess risk, build trust and drive better patient outcomes.

Doctor examining patient

The challenge

To meet their population health goals, Gundersen Health System (GHS) needed to understand their active patient population and scale patient outreach. Over 10% of patients on primary care panels had not seen their primary care physician (PCP) within the last two years, and automated outreach through the patient portal in the EHR was unidirectional and ineffective.

Doctor working on laptop

The solution

GHS worked with Olive first to implement a range of solutions that utilized an evidence-base algorithm to sort patients by demographics and engagement and then to confirm the data’s accuracy and quality. Today, the automation runs weekly, evaluating all new visits, reaching out to new patients and automatically removing patients as necessary from the panel.

The results

Results Icon
Generated 11% improvement in child immunization as well as improvement in diabetes control
Icon Provider Doctor
Managed 153K patients across 302 PCP panels
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Contacted 15K patients in the first 10 weeks with a 40% response rate

“Olive has been an innovative partner, helping solve problems in the clinical arena using creative AI solutions. Understanding and maintaining accurate patient panels is a foundation upon which we can build automations, patient engagement strategies, care gap campaigns and other creative solutions to improve the health of the communities we serve. We are eager to collaborate with Olive as we launch these new initiatives.”

Dr. Rajiv Naik

CMIO, Gundersen Health System

Doctor talking to patient

Still want more? Click below to read the full Gundersen case study.

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