We are moving into a new world very quickly. A world where many of our coworkers will be digital. AI bots, or SCILBOTS as I call them, will become a meaningful slice of our current workforce and will provide the efficiency we, as humans, need to scale. Here’s the thing…how will we pay these bots?
We think we have an answer. Like electricity in your home consumes or is metered by kilowatt hours, our bots consume and are metered by kilobot hours. What is a kilobot? A kilobot is 1,000 weighted actions of an AI bot. Actions are the most discreet measurement of work of an AI bot. Imagine a “click” or “entering text” as a discrete action. More complex actions like using computer vision to recognize hand-writing is also discreet action, but since it’s a heavier lift it consumes kilobot hours at a higher velocity.
Similar to your home, when you plug in a night light it makes the kilowatt hour meter spin. When you plug in a refrigerator, it spins faster. When an AI bot is simply automating a task with RPA on a user interface the kilobot hour meter spins slowly. When an AI bot uses a neural net to make a complex decision, the meter spins faster.
We created this methodology for pricing AI bots because, frankly, nothing better existed. The current bot marketplace is full of unscalable economic models like charging per bot, per software seat, per license. We don’t think those methods are sufficient for the wave of AI we are about to encounter. We think organizations will treat their AI bot workforce like infrastructure. Like a utility. Similar to electricity. We wanted to create a way for companies to implement AI across every element of their business and have one number to calculate spend and one metric to understand ROI. Companies will soon look at their monthly or yearly kilobot hour consumption and compare that to the ROI they see from their AI bots. ROI will be measured in things like: increased efficiency, decreased errors, better customer experience, increased quality, and getting more out of their human workforce by scaling them from rote tasks to more sophisticated cognitive tasks.
If your organization doesn’t have an AI bot strategy, we can help. If you haven’t thought about how AI bots will augment your humans, we can help. The time is now to start integrating AI bots into your strategy and to start budgeting for kilobot hour consumption. If you wait more than 12 months, you’ll be behind the curve and you’ll probably be catching up with your competitors who have already started putting AI bots to work.
Our AI bot, Olive, has been hired by dozens of companies already. By next year, it will be hundreds. By the end of 2019, thousands. By 2020, there will be over a million AI bots working side-by-side with human workers.
We invented the kilobot hour, but we don’t expect to be the only company that adopts it. We welcome other companies that are building AI bots to consider the kilobot hour as their pricing model. We’ll all compete on rates and create a true competitive marketplace. This is a new market and it needs leadership now to create enduring economic models. We’re happy to be that leadership at CrossChx and thrilled to be part of inventing the future.
We imagine a future where scaling humans is commonly understood by business leaders and the AI bot workforce helps bring a new level of efficiency and modernity to clunky enterprises where humans are spending too much time doing things meant for machines. The first AC electric meter was invented just a year after Tesla created AC power. We’re following the same track and hope the world imagines the same future we do.